Venue Policies

Embassy Theatre Box Office Information

Hours of operation

  • The Embassy box office is open Monday-Friday, 10 a.m. to 6 p.m. and two hours prior to each performance.
  • For Fort Wayne Philharmonic performances, the box office is open one hour prior to each performance.
  • The Embassy Theatre observes the following holidays: New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Christmas Eve, Christmas Day and New Year’s Eve. The box office will be closed on these holidays.

Ticket purchases

  • The Embassy Theatre is a Ticketmaster venue. Tickets may be purchased at the Embassy Theatre box office, all Ticketmaster outlets, charge-by-phone at 260.745.3000 or online at
  • Fifteen minute meters, located on Harrison Street, are available for patrons purchasing tickets in person at the Embassy box office.
  • Embassy members may purchase tickets by calling the Embassy box office directly at 260.424.5665. Click here for more information about Embassy membership.
  • Broadway at the Embassy subscriptions are available by calling the Broadway hotline at 260.420.3344.
  • Fort Wayne Philharmonic tickets are available at the Embassy box office. For season subscriptions, please call 260.481.0777 or visit The Fort Wayne Philharmonic box office is located at 4901 Fuller Drive, Fort Wayne, IN 46835.
  • Ticketexchange at is the re-sell feature Ticketmaster offers to all Ticketmaster patrons who purchased tickets. This allows patrons to sell their tickets directly from the Ticketmaster website. There are posting and selling fees, but this is the safest way to purchase tickets from sellers.

Group Sales

  • Group sales are available for many shows at the Embassy. Please contact the Embassy Theatre box office at 260.424.5665 for group information.

Will call

  • Will call is available one hour before the performance at the Embassy Theatre box office.


  • No refunds or exchanges for any show. For canceled shows, refunds are available at point of purchase. If you can’t attend the show, tickets can be sold via, an online Ticketmaster service that enables fan-to-fan transactions.

Show Cancellation

  • In the event a show is canceled, the Embassy Theatre will notify local media outlets and post a notice to the website and facebook page. For canceled shows, refunds are available at point of purchase.

Handicap/Accessibility Services

Wheelchair access

  • Wheelchair seating is available at the back of sections B and C. Please request wheelchair seating when purchasing tickets.
  • Wheelchair availability: The Embassy has two wheelchairs available for patron use. Please notify an usher or staff member if you require a wheelchair.
  • Hearing impaired: Assistive listening devices are available upon request. Interpreters require at least 48 hours advance notice for a performance.


  • Patrons must present ticket stub for re-entry. Please have ticket stub at all times.

Dress code

  • Shirt, shoes and pants are required for entry.


  • All patrons must present a ticket for entry, with the exception of the Embassy Festival of Trees, when children 2 and under are free.


  • Photography and audio recording devices are not allowed in the auditorium. This is for the safety of the artists, comfort of fellow audience members and the copyright protection of the performance works.


  • For evening (after 5 p.m.) and weekend performances, parking is available at all downtown metered parking spaces. Paid parking is available at the Civic Center Parking Garage located off of Jefferson Boulevard and Calhoun Street. Paid event parking is also available at the Harrison Square parking garage located off Harrison Street.
  • Fifteen minute meters, located on Harrison Street, are available for patrons purchasing tickets in person at the Embassy box office.

Fan Mail

  • The Embassy Theatre accepts items for signature and provides them to the headliner’s management upon patron request. The decision to sign items remains with the headliner act.

Prohibited items

  • No guest is permitted to bring alcoholic beverages, non-alcoholic beverages nor outside food into the facility.
  • Additional restricted items include (unless otherwise specified):
    • Audio and/or video recorders, cameras, signs, laser pointers, flashlights, noise makers, guns, knives, tasers and mace.
  • Possession of restricted items inside the facility may result in confiscation, ejection, and/or prosecution.


  • The Embassy reserves the right to inspect all bags/personal items upon entry to the facility.


  • Any patron harassing any employee in any way will be ejected from the event and will be prosecuted to the fullest extent of the law.


  • Smoking is not allowed in any part of the Embassy Theatre. Patrons may smoke outside and stand at least 20 feet from the entrance.

Alcohol Policy

  • The Embassy Theatre promotes the responsible sale, service and consumption of alcohol.
  • Embassy staff is TEAM certified. Techniques for Effective Alcohol Management (TEAM) promotes safe sale, service, and consumption of alcohol in the facility.
  • All patrons who appear under the age of 30 will be required to produce identification when purchasing alcoholic beverages. Accepted forms of identification include a driver’s license, valid military identification, passport or other government-issued photo identification. If patrons do not have proper identification, there will be no sale.
  • Any patron appearing impaired will not be permitted to purchase alcohol.
  • Patrons will be limited to purchase and possession of two alcoholic drinks at a time and may be limited to one beverage if necessary.
  • All alcohol sales will stop by 30 minutes prior to the anticipated end of any event. Typically 30 minutes after the main act has taken the stage or 30 minutes after intermission has concluded, unless patron action and/or other circumstances dictate an alternative need (management’s discretion).
  • A patron that appears impaired while attempting to purchase a ticket for an event will not be allowed admittance.
  • Underage alcohol drinkers or persons providing alcohol to underage patrons will be ejected from the facility.
  • Any patron harassing any employee in any way will be ejected from the event and will be prosecuted to the fullest extent of the law.


  • The Embassy Theatre offers the sale of various pre-packaged food and refreshments. Please visit the concessions areas on the lobby and mezzanine levels.

Security/First aid

  • Officers from the Fort Wayne Police Department and/or Allen County Fire Department are on duty during all events at the Embassy Theatre to ensure the safety and comfort of patrons.
  • Please notify an Embassy usher or staff member if you are in need of first aid while at an Embassy event.

Hotel accommodations

Shows & Events